Returns & Refund Policy

At Pacfur, we are committed to helping dog owners enjoy safer, calmer and more controlled walks by reducing pulling without placing unnecessary pressure on their dog’s neck.

We believe in the effectiveness of our products and recommend using them for at least 14 days to allow you and your dog time to adjust. If you are still unsatisfied after 14 days, you may request a return within our 60-day money-back guarantee by contacting us at contact@pacfur.com.

Cancellation Policy

Order changes or cancellations must be requested within 24 hours of placing your order. After this period, your order may have entered processing or already been dispatched, so we cannot guarantee that changes or cancellations will be possible.

If your cancellation is approved, your refund will be processed within seven business days.

60-Day Money-Back Guarantee

We encourage you to try your Pacfur product for at least 14 days so you and your dog can experience its full benefits.

If you are still unsatisfied after 14 days, you may request a return within the 60-day guarantee period. Original shipping fees, where applicable, are non-refundable for change-of-mind returns unless otherwise required by law.

The 14-day trial period does not apply to products that are damaged, defective, incorrect or otherwise eligible for a remedy under applicable consumer law.

To request a return, complete the form on our Contact Us page or email contact@pacfur.com. Please include your order number or the name and email address used to place the order so we can assist you faster.

Damaged or Defective Items

We carefully package our products to help protect them during shipping. An item is considered damaged if the product itself is physically broken or has a defect. Damage to the external packaging, such as a dented box, is not considered product damage when the item inside remains in good condition.

If your order arrives damaged or defective, please notify us within 72 hours of delivery where possible. Email contact@pacfur.com with your order number and clear photographs showing the issue.

Once reviewed, we will advise you of the available resolution. Items damaged through misuse, improper handling or normal wear and tear are not eligible for a refund or replacement under this policy.

Shipping and Delivery

We work to have every order delivered within the estimated timeframe. However, delays may occasionally occur due to couriers, customs or circumstances outside our reasonable control.

If your delivery is delayed, lost or marked as delivered but cannot be located, please contact the courier and email us at contact@pacfur.com so we can assist with the investigation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us within 24 hours of placing your order. Once an order has entered processing or been dispatched, we may be unable to update the address, and a complimentary replacement or refund cannot be guaranteed.

Changes to This Policy

Pacfur reserves the right to update this Returns & Refund Policy when necessary. Customers should review the most recent version before purchasing or using our products.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer law, including the Australian Consumer Law.