Shipping Information

At PacFur, we’re proud to offer FREE shipping on every order.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order. An order is considered dispatched once it has been handed to the shipping carrier and is on its way to the delivery address provided.

During holidays, promotional periods and other peak times, processing may take up to seven business days.

Estimated Delivery Times

Delivery estimates refer to the transit time after your order has been dispatched. Processing time is not included.

These timeframes are estimates and not guaranteed delivery dates. Couriers may experience delays or delayed tracking updates during holidays and peak periods. International orders may also be affected by customs processing.

Order Changes and Shipping Details

Customers are responsible for providing complete and accurate shipping information at checkout. Missing or incorrect details may delay your order or result in its cancellation.

If our system detects an address issue, our support team may email you within three business days to confirm your information. If we do not receive a response, we reserve the right to cancel the order.

If you notice an error, email contact@pacfur.com within 24 hours of placing your order. We will do our best to make the requested change, but changes cannot be guaranteed once processing or dispatch has begun.

Delayed Deliveries

We understand how important it is to receive your order on time, and we work to dispatch every order as quickly as possible.

Occasionally, deliveries may be delayed by circumstances outside our reasonable control, including severe weather, customs processing, transportation disruptions or courier delays. Processing may also be affected by address verification, payment issues or unexpected product availability.

If a delay affects your order, we will provide updates where possible and work with the courier to help resolve the issue. Although we cannot guarantee an exact delivery date, we will always do our best to assist you.

Lost or Stolen Packages

If you believe your package has been lost in transit, please email contact@pacfur.com with your order number. We will work with the courier to investigate and provide an appropriate resolution if the package is confirmed as lost.

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations.
• Ask other household members, neighbours or building management.
• Contact the courier for delivery details.
• Email contact@pacfur.com so we can assist with the investigation.

If there is evidence that the package was stolen after delivery, the courier or PacFur may recommend filing a police report.

Nothing in this policy limits any rights or remedies available under applicable consumer law, including the Australian Consumer Law.

Changes to This Shipping Policy

PacFur reserves the right to update this Shipping Policy when necessary. The version available when an order is placed will apply to that order unless otherwise required by law.

If you have any questions about shipping or an existing order, please contact us at contact@pacfur.com.